100% SATISFACTION GUARANTEE
RETURN & EXCHANGE POLICY
BandAdda.com believes in 100% customer satisfaction and has therefore established a fair, transparent, and liberal exchange policy.
15-Day Fit Window
Exchange for your preferred size within 15 days of delivery.
Postal Cash Coupon
Postal charges reimbursed as cash coupons for future purchases.
Defect Protection
Full reimbursement & immediate replacement on defective items.
Our Customer Promise
BandAdda.com believes in 100% customer satisfaction and has therefore a liberal cancellation policy.
We at BandAdda make great efforts to give you a quality product of your choice. However, if you are not satisfied with the product you have received for any reason, you can mail us at support@bandadda.com.
What is BandAdda's Exchange Policy?
If you are not satisfied with the FIT of the t-shirt that you have received, you can send it back to us within 15 days of delivery. We will replace it with the correct size product.
- Cash on Delivery (COD) handling charges are non-refundable.
- Customised products are not eligible for exchange.
How do I return the product back?
You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up directly from your address.
Can BandAdda arrange for the product to be picked up from my address?
No, we do not offer reverse-pickup service at the moment. You may conveniently ship via any registered courier or postal service of your choice.
Will I have to pay for returning the products?
Yes, you will initially bear the postal charges for sending your products back to us. Once we receive your products back and verify that they are new, unwashed, and unused with tags intact, we will share a Cash Coupon with you.
This coupon can be used on any future purchase of BandAdda products across our store!
I have received a wrong / defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of a BandAdda voucher, and immediately dispatch a brand-new replacement item.
Need help initiating an exchange?
Drop us an email with your Order ID and size requirement.